You have the right to

  • Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the nominal catchment area. A copy of this is on the notice board in the main Reception area.
  • Receive information on health services
  • Have your treatment explained to you
  • Refuse to be treated in front of medical students or to be involved in medical trials
  • Have a relative or friend with you
  • Have access to an interpreter
  • Have access to emergency medical care
  • Confidentiality
  • Complain without discrimination
  • Have access to contraceptive and maternity advice

 

You are responsible for

  • Making and keeping appointments
  • Informing the surgery if you cannot keep an appointment
  • Treating all primary health team members with courtesy and respect
  • Using the emergency services responsibly
  • Behaving in an acceptable manner and keeping children in your care under control
  • Switching off mobile phones whilst on the surgery premises
  • Informing the Practice of any change of name, address or telephone number