All complaints concerning the running or administration of the surgery should be addressed either in person or by letter/practice complaints form to the Practice Manager.

Complaints concerning your medical treatment should be addressed to the doctor concerned.

If you are dissatisfied with the practices response you should address your complaint to:- The Scottish Public Services Ombudsman, 4 Melville Street, Edinburgh EH3 7NS. Telephone: 0870 011 5378; Fax: 0870 011 5379; web: www.spso.org.uk